On a white paper about how CIOs can strengthen enterprise supply chains:

"We're determined to talk about issues that matter to our audience.

"The two white papers you wrote were clear, concise and compelling. They made for a quick and easy read, perfect for a busy professional.

"Thanks for your help."

—Lori Smith, PR Manager, Kinaxis, Ottawa

On a white paper for a software vendor providing analytics for health care:

"Gordon, I can't tell you how well you've captured this subject.

"You've really put together a great argument! I am truly impressed.

"Just the right flavor for a C-level exec. You've done a great job. Thank you."

—Gary Nissen, President, Health Plus Technologies, Kettering, OH

On a white paper that describes best practices for colleges doing online course evaluations:

"This paper turned out just great; exactly like I was hoping it would.

"I can hardly believe this is only our first round.

"Thank you for such a great white paper, I can't wait to publish it!

—Samer Saab, President, eXplorance, Montreal

On a white paper about how to find and keep kids for a virtual world:

"Our first white paper turned out bigger and better than we ever expected. And working with you was a breeze.

"You understood what we were trying to achieve... and helped us to achieve it with a thoroughly professional white paper."

—David Holifield, President, interFUEL interactive, Ventura, CA

On a white paper that explains why it's vital to market to new residents:

"We've had nothing but positive response to this white paper. We've been told it's the strongest marketing piece we have, because it's so factual.

"We loved the way you tracked down some hard-to-find research, and developed the charts that tell the story at a glance. Let's keep in touch."

—Jay Siff, CEO, Moving Targets, Perkaskie, PA

On a white paper about a unique software instrumentation technology:

"I wanted to tell you how pleased I am with how this white paper came out.

"I know it was a difficult one, but you did a spectacular job... taking very technical information and delivering it in an easy-to-understand way.

"Thanks again: it was a real pleasure working with you."

—Judy Schramm, Marketing Consultant, JMR Consulting, Alexandria, VA

On a white paper for a network appliance, after completing the research in a one-day site visit:

"We couldn't be happier with the results! It was like you'd been sitting with us for a whole year while we did our planning, instead of just one day.

"You grasped exactly the message we wanted to send. Everything you did is solid and bang-on!"

—Laura Kittner, Marketing Manager, Multi-Laser Solutions, Brockville, ON

On editing a dozen white papers and application stories on machine vision:

"When refreshing our Web site, we realized many pieces written by our technical people needed polishing.

"Thanks for handling the job with speed and precision. You tightened up the copy, and found numerous glitches in those documents. And you hit your estimated schedule and fee right on."

—Kirk Petersen, Director, Marketing & Communications for Coreco Imaging (now Dalsa), Montreal

On a booklet-style white paper for a wireless data capture vendor:

"This is a must read for companies failing to get the most out of their ERP system.

"It gets right to the heart of explaining how bar code technology can help companies get or maintain a competitive edge."

—Larry Roberts, President, AIM USA trade association

On a white paper that explained the need for middleware with Oracle Applications:

"As our VP of Marketing, Gordon worked on a white paper for Connectware in 1997.

"It got results and saved our sales force a lot of time. And it even won an award for technical communication.

"Gordon was our secret weapon for creating marketing materials that got results!"

—Normand Pigeon, President, AppsGo, Montreal